Does IONOS manage your domain's DNS?

Buzzshot sends emails to your players for you, such as your "Thanks for playing" emails. Verifying your domain tells other email servers that Buzzshot may send email for you, so fewer of those emails end up in spam.

If Buzzshot shows "uses IONOS for DNS" on your domain's page, follow the steps below. IONOS used to be called 1&1.

Step 1. Find your records in Buzzshot

Log in to your Buzzshot Admin account. Go to Settings → Emails → Verify Sending Domains and click Setup next to your domain. You will see three records: DKIM (a TXT record), Return-Path (a CNAME record) and DMARC (a TXT record). Steps 2 and 3 cover the first two, and Step 4 covers DMARC. Click the copy button next to a value to copy it.

Step 2. Open your DNS settings in IONOS

Log in to IONOS and go to Domains & SSL. Next to your domain, click the icon under Actions and select DNS.

Add the DKIM record

1. Click Add record and select TXT.
2. In Host name, paste the DKIM hostname from Buzzshot. Leave off the end part that matches your domain.
3. In Value, paste the DKIM text value from Buzzshot.
4. Click Save.

Add the Return-Path record

1. Click Add record and select CNAME.
2. In Host name, paste the Return-Path hostname from Buzzshot, again without your domain on the end.
3. In Points to, enter pm.mtasv.net with no full stop on the end.
4. Click Save.

A CNAME record can't share its hostname with any other record. If IONOS warns you about a conflict, you already have a record for that hostname. Remove it, then add the CNAME again.

Step 3. Verify in Buzzshot

Go back to your domain's page in Buzzshot and click Re-Verify. Once DKIM and Return-Path show a green tick, go on to Step 4. Status on the Verify Sending Domains page shows Missing DMARC until you have.

Step 4. Add a DMARC record

DMARC tells mail providers that email from your domain is genuine. Your domain needs a DMARC record: Microsoft requires one, so without it emails to Outlook.com, Hotmail, Live and MSN addresses may not be delivered. Set up DMARC explains why. The DMARC row on your domain's page in Buzzshot shows what we found, with a button to copy the value you need.

First, check whether it is already there

A domain can have only one DMARC record, and a second one could make both stop working. Before you add anything, open your DNS records as you did in Step 2 and look through the list for a TXT record named _dmarc.

• You find one: do not add another. Click Re-Verify in Buzzshot. If the DMARC row shows Verified, you are finished. If it shows Invalid, follow the warning on the page, or see Fix a record that does not work.
• You do not find one: add it as shown below.

Add the DMARC record

1. Click Add record and select TXT.
2. In Host name, enter _dmarc.
3. In Value, enter v=DMARC1; p=none;
4. Click Save.

Then go to your domain's page in Buzzshot and click Re-Verify. The DMARC row now shows a green tick. On the Verify Sending Domains page, Status shows Verified and DMARC policy shows None with a green tick. None is the policy you just set, so you are done.

Troubleshooting

• IONOS changes take effect straight away on IONOS's side, but can take up to an hour to show up everywhere.
• If a record won't verify, open it in IONOS and check the hostname doesn't have your domain on the end twice.
• If the DMARC row still shows Missing after you click Re-Verify, check that the record's type is TXT and its name is _dmarc, then try again later.
• If it shows Invalid, the warning below it says what is wrong with the record.
• If you still can't get things to verify, book a call with the Buzzshot team and we'll go through it with you.

Any questions or feedback are gratefully received. Please use the message button on the bottom right of the screen or the "Help & Support" option within the app. Or feel free to email or call.