Verify your Wix domain to improve your Buzzshot email deliverability

Does Wix manage your domain's DNS?

Buzzshot sends emails to your players for you, such as your "Thanks for playing" emails. Verifying your domain tells other email servers that Buzzshot may send email for you, so fewer of those emails end up in spam.

If Buzzshot shows "uses Wix for DNS" on your domain's page, follow the steps below. This means your domain is connected to Wix through Wix's name servers, so you add the records in your Wix account.

Step 1. Find your records in Buzzshot

Log in to your Buzzshot Admin account. Go to Settings → Emails → Verify Sending Domains and click Setup next to your domain. You will see three records: DKIM (a TXT record), Return-Path (a CNAME record) and DMARC (a TXT record). Steps 2 and 3 cover the first two, and Step 4 covers DMARC. Click the copy button next to a value to copy it.

Step 2. Open your DNS records in Wix

Log in to Wix and go to the Domains page. Click the Domain Actions icon next to your domain, then click Manage DNS Records.

Add the DKIM record

  1. Scroll to the TXT (Text) section and click + Add Record.
  2. In Host Name, paste the DKIM hostname from Buzzshot without your domain on the end.
  3. In Value, paste the DKIM text value from Buzzshot.
  4. Click Save, then click Save Changes in the pop-up.

Add the Return-Path record

  1. Scroll to the CNAME (Aliases) section and click + Add Record. If a pop-up appears, click Got it.
  2. In Host Name, paste the Return-Path hostname from Buzzshot without your domain on the end.
  3. In Value, enter pm.mtasv.net.
  4. Click Save, then click Save Changes in the pop-up.

Leave the TTL setting at its default. Changing it does not make the records work any sooner.

Step 3. Verify in Buzzshot

Go back to your domain's page in Buzzshot and click Re-Verify. Once DKIM and Return-Path show a green tick, go on to Step 4. Status on the Verify Sending Domains page shows Missing DMARC until you have.

Step 4. Add a DMARC record

DMARC tells mail providers that email from your domain is genuine. Your domain needs a DMARC record: Microsoft requires one, so without it emails to Outlook.com, Hotmail, Live and MSN addresses may not be delivered. Set up DMARC explains why. The DMARC row on your domain's page in Buzzshot shows what we found, with a button to copy the value you need.

First, check whether it is already there

A domain can have only one DMARC record, and a second one could make both stop working. Before you add anything, open your DNS records as you did in Step 2 and look through the list for a TXT record named _dmarc.

  • You find one: do not add another. Click Re-Verify in Buzzshot. If the DMARC row shows Verified, you are finished. If it shows Invalid, follow the warning on the page, or see Fix a record that does not work.
  • You do not find one: add it as shown below.

Add the DMARC record

  1. Scroll to the TXT (Text) section and click + Add Record.
  2. In Host Name, enter _dmarc.
  3. In Value, enter v=DMARC1; p=none;
  4. Click Save, then click Save Changes in the pop-up.

Then go to your domain's page in Buzzshot and click Re-Verify. The DMARC row now shows a green tick. On the Verify Sending Domains page, Status shows Verified and DMARC policy shows None with a green tick. None is the policy you just set, so you are done.

Troubleshooting

  • New DNS records can take up to 48 hours to show up, so try Re-Verify again later.
  • If you can't see Manage DNS Records, or Wix tells you to update records with your domain host, your domain is connected to Wix by pointing. Add the records wherever you bought the domain instead.
  • If a record stays unverified, check its Host Name in Wix matches the hostname Buzzshot shows, without your domain on the end.
  • If Wix says "Hostname already in use", another record already uses that host name. Find that record in Wix and check it is the one Buzzshot needs.
  • If the DMARC row still shows Missing after you click Re-Verify, check that the record's type is TXT and its name is _dmarc, then try again later.
  • If it shows Invalid, the warning below it says what is wrong with the record.
  • If you still can't get things to verify, book a call with the Buzzshot team and we'll go through it with you.

Any questions or feedback are gratefully received. Please use the message button on the bottom right of the screen or the "Help & Support" option within the app. Or feel free to email or call.