End-to-end customer satisfaction software built for your escape room players and staff.

Sign waivers, snap and send branded team photos and follow up with happy players post-game. And so much more!

  • 4079

    Escape Rooms

  • 2.65

    Team Photos

  • 7.33

    Happy Players

Professional Waiver Capture

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Seamless player check-in and registration designed to collect the data and waiver agreements your business needs.

Sign in on Any Device

Reduce the time players spend in your lobby with a frictionless, paperless waiver flow. Collect your players’ digital signature before they arrive, or invite them to check-in upon arrival via tablet or QR code. Save time and effort, and get the guests in the room faster.

Custom Questions & Data

Waivers are fully customisable for your needs. Add branding, collect digital signatures and even ‘sign for minors’. Whatever data you need to power your business, collect it with Buzzshot.

Register Advanced Bookings

If you want to register players before they even arrive at your venue you can send email invites manually or integrate a popular booking system (Ie. Bookeo, Checkfront, Digitickets, Fareharbor, Resova, Xola, etc).

Offline Mode (Android and iOS)

Unlike traditional web waiver systems, Buzzshot continues to work for you even if your internet connection fails. All data is safely stored, synced and merged across devices. Never lose a detail!

Branded Team Photos

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Capture game stats and take multiple team photos that your players want to receive and share, instantly.

Take and Send Photos Instantly

Hassle free team photos that players want to share. Use the email and SMS collected during the waiver sign to send automatic photo messages and encourage players to like and share on social media.

Your Brand, Your Graphics

Add your own graphics to each photo automatically with exciting filters and personalised overlays. Include anything from team name, room name, escape time, props and more.

Stand Out with Variable Content

Make your photos stand out from the crowd. Use advanced filter effects and variable content such as graphics, game completion time, and different win / lose states!

Online Photo Storage

Never lose a team photo and keep them for your long-term marketing efforts. Your photos, your storage, your rules.

Capture Game Completion Data

From team names, escape times, hints, scores and photographs. Capture everything with ease for an amazing photo for your players and a full picture of your business and customer data for you.

Player Messaging (Email and SMS)

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Personalised post-game Email & SMS to encourage social media sharing and get you even more player reviews!

Experiential Content

Keep the excitement going and continue the adventure with an immersive post-game narrative. SMS & email follow-ups are fully customised. A ‘thank you’ from the Games Master, or a continuation of the story? You decide!

SMS and Email

Your marketing, your way. Send reminders via email or SMS and track the delivery and open status of all your communication. Including a customisable sender ID.

Encourage Shares and Reviews

A positive final touch point will remind players of the good fun they had, encourage social shares and remind them to leave a review on your platform of choice.

Special Offers and Incentives

Insert variable content to provide discount codes or repeat booking incentives to teams that win. Or even send emails naming the actual GM to encourage reviews of their performance!


Monitor Customer Satisfaction

Software that your Game Masters, staff and players enjoy using!

Social Media Marketing 😍

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Hassle-free social media posts and facebook uploads. Plus integrations to make marketing easy.

Automatic Facebook Upload

No more spending time in Photoshop and manually uploading photos to Facebook. Buzzshot makes it incredibly easy to automatically manage, caption and upload your team snaps.

Leaderboards & Achievements

The most common question players ask after their game is “how well did we do?”. You can include that information in your messages or display a real-time leaderboard on a TV in-venue or elsewhere online.

Amazing Reviews

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Search and find all your player reviews – Tripadvisor, Google, Facebook, Yelp, Morty – everything in one place.

Monitor Reviews

Buzzshot doesn’t just encourage players to leave more reviews, you’ll be able to see a full overview of all reviews from Tripadvisor, Facebook, Google, Morty and more.

See Who Has Clicked and Engaged

Buzzshot provides clear indications on which players have received their emails and SMS review requests and those who haven’t.

Survey Tools

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Automate player feedback and track experiences. Incentivise staff development and performance.

Capture Better Information

Reduce the time players spend in your lobby with a frictionless, paperless waiver flow. Collect your players’ digital signature before they arrive, or invite them to check-in upon arrival via tablet or QR code. Save time and effort, and get the guests in the room faster.

Visualise & Measure Performance

Interactive stats and analytics show you what is working and what can be improved. Collect, analyse and action player feedback with Buzzshot’s post-game surveys. Unlock valuable insights and encourage return visitors.


Supporting your business potential

Unlimited tools to grow your relationships, audience and business

Broadcast Emails

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Easily customise marketing emails with the power of variable content for personalisation and targeting.

Campaign Management

Create professional, personalised and timely emails, using easy to edit templates to enhance customer communications and relationship management. Delivering more meaningful contact with your players.

Personalisation

Personalised communication hugely increases engagement. Players are naturally most engaged with their experience during certain times – pre and post game. Personalised content can include: Player Name, Game Master Name, Team Name, Escape Time, Score, variables for win or lose, to name just a few.

Delivery Analytics

Learn how well your emails are performing at a glance. Who’s reading them? Who isn’t? When are they reading them? Which message format is working best? Then use this information to help inform decisions around delivery timing, message subject title, and personalisation.

Organise & Segment Mailing lists

Quickly and easily slice/segment your audience to create very targeted mailing lists. Enabling you to send messages that are even more relevant and engaging. What’s more we don’t cap the number of contacts we are able to host. Giving you peace of mind that all your data is safe and in one place.

Event Manager

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An event management tool can give organisers full control of their own corporate booking and large groups.

Designed with event organisers in mind

A simple interface for complex multi room/game bookings, built for HR managers and corporate administrators to organise their own team building reservation or party – it’s their event dashboard!

Large groups and corporate events

Say goodbye to large team bottlenecks in the lobby. The Event Manager tool takes the admin pain out of handling large bookings. Conveniently, you receive all player and event information ahead of the day.

Unlimited Options

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The freedom and flexibility to scale your business in the ways that suit you.

Unlimited connectivity

Unlike 'browser based systems’ that often lose your player data and photos when your internet fails, Buzzshot is free from the constraints of unreliable Wi-Fi! Our app technology (iOS + Android) ensures that even if your business Wi-Fi encounters a hiccup, Buzzshot remains operational. No more lost data or photos, just uninterrupted productivity and happy players.

Unlimited data & photo storage

All your data and photos stored safely, available for you to download or access anytime.

Unlimited device connections

An unlimited number of devices connected to your account at once. Tablets in your lobby, smartphones used by Game Masters, scannable QR Codes, desktops, whenever you need them.

Unlimited users

No cap on the number of staff users or logins.

Unlimited venues / chain accounts

If you are a multi-venue operator or large franchise holder we can enable chain account access for each location to have their own Buzzshot account. Permission based access privileges can be configured.


Real-time Analytics and Data

Operational insights to run your business, help your staff and ensure excellent customer satisfaction.

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Your Business at a Glance

No more Excel spreadsheets. Understand your customers at the individual and group level like never before. Track detailed analytics on all of your rooms across multiple venues, Games Master hosts, and player feedback in real-time to power important business decisions.

Calendar View

See the full picture with an easy to use calendar view. Get an overview of busy days for staff scheduling and really understand your venue so you can manage your rooms and your team accordingly. Who is visiting, when are they visiting, and what did they say about itl - all in one convenient place!

Capture Better Information

In-built and fully customisable forms for pre-game surveys, or collecting player feedback after a game. Design your own forms from scratch or using a template with a simple drag and drop editor.

Multi-Device Support

You don’t need to be technology savvy to use Buzzshot and you don’t need specific hardware. Choose to run Buzzshot on any device of your choice to suit your business needs.

Search with Smart Insights

Accessible, detailed and clean data on all your customers, stored safely. Understanding your players is key to running an effective escape room business.

Real-Time Stats & Leaderboards

Understand your venue in real time with leaderboards and reports that update instantly. Perfect for pulling data any time, anywhere, or updating an in-venue leaderboard in real-time.

Staff Performance

Accurate reporting, without the headaches. See at a glance how each member of staff is performing with a handy report, including rooms run, time taken, and guest feedback.

Staff Users and Logins

Ensure each member of the team can see only what they need to! Set logins and permissions on a role or individual basis and quickly onboard new members or archive old ones.

You Own Your Data

All your business data is stored safely and securely, and is accessible to you from anywhere, with GDPR Privacy and Security compliancy in mind.

Message & Track

Communicate and track your guests, at scale! Pre- and post-game messaging built into the system so you can see which of your players has received and engaged with which messages.


Integrations and add-ons

Integrations to help your business run well. From booking systems to review and recommendation sites, and so much more.

Bookeo
Checkfront
Digitickets
Fareharbor
Resova
Xola
Google
Tripadvisor
Facebook / Meta
Mailchimp
sendinblue
Brevo
Zapier
Morty
Yelp
COGS

Professional support and features

Increase players. Increase revenue. Increase productivity. Your experience is better with Buzzshot.

Personal Support

From a personalised setup service to ongoing support from our friendly team via email or phone. We’re here for you and your business whenever you need. Join the community of business owners who use Buzzshot.

Staff Users & Logins

Ensure each member of the team sees only what they need to! Set logins and permissions on a role or individual basis and quickly onboard new members or archive old ones.

With You, As You Grow

No two businesses are the same. Save time managing multiple venues and sites as your business scales. With Buzzshot, you have peace of mind and can ensure large-scale management.

Multi-Device Support

You don’t need to be technology savvy to use Buzzshot and you don’t need specific hardware. Choose to run Buzzshot on any device of your choice to suit your business needs.

Team Photos, Printed Instantly

Sell artwork, print team photographs, and upsell merchandise in-store. Buzzshot can be configured to the print specs that work for you, allowing your players to take home a memento of their experience.

Language Translation

Reach players in their native language. It’s quick and easy to customise the front-facing language for player check-in and customise your email communication to suit your language of choice.

Frequently Asked Questions

A typical Buzzshot customer is planning for business growth and runs an escape room business with usually two members of staff or more.

Buzzshot makes running your escape room business easier, your staff are happier and more efficient; and Buzzshot helps you standardise and automate a lot of your business processes and marketing efforts to ensure happy players and more reviews. With Buzzshot your staff and operations are prepared for business growth and streamlined ready for increasing player numbers.

Escape room owners and Game Masters tend to discover Buzzshot through recommendations on industry forums or when hunting for waiver software or team photo app's online but then during a Buzzshot demo and free trial often realise that Buzzshot is actually the most advanced end-to-end customer satisfaction software that they’ve been dreaming of, packed full of valuable features and potential for their business.

Yes, Buzzshot is designed to run on multiple devices and be reliable even when your internet isn't. Buzzshot is the only system of its kind to have native apps for smartphones and tablets (both Android and Apple devices) as well a web-based Business Dashboard. This all means that Buzzshot is the only waiver and team photo system that won’t lose your player data or photos if your escape room wifi drops! This level of reliability is just one reason why many business owners choose Buzzshot above all other systems. To further explain:

  1. The Buzzshot app can be installed on to smartphones and tablets (Apple and Android) to provide a professional customer-facing check-in for players and to make the collection of game data and team photos painless for your Game Masters. Buzzshot even provides a Kiosk Mode and touchless check-in via QR Code to suit your unique business workflow needs.
  2. In addition to the Buzzshot app, the Buzzshot Business Dashboard provides you and your staff real-time business data, analytics and performance stats and can be accessed on any device with a web-browser. The Business Dashboard is most often used by your staff at reception or behind the scenes to manager your escape room business day to day.

We get it! Demos are often just disguised sales pitches. But rest assured, that's not our style.

When you book a Buzzshot demo, it's not about selling. We genuinely want to understand your business, so we can tailor our software to match your unique needs. We're all about delivering real value to you.

During the demo, we'll take the time to learn about your workflows, challenges, and goals. We'll then customise your account, fine-tuning our features and settings to fit your requirements. It's all about providing a solution that truly works for you. We want you to get immediate value from your 14 day free trial of Buzzshot and the demo process helps us do that for you.

Embrace the opportunity to explore the true potential of our software in a friendly, non-salesy atmosphere. Schedule a demo today, and let's embark on a journey towards success together!

No unexpected charges. You choose your subscription level and the cost is always clear at the point of purchase. All Buzzshot subscriptions are monthly so there's no long term commitment either. All Buzzshot subscription levels include our full suite of features, and the price even includes the cost of sending your players SMS messages.

We understand the escape room industry is seasonal and unpredictable so you have full control to upgrade or downgrade your own subscription whenever you need to in your Business Dashboard. If you happen to have an unexpectedly busy month one month and go over your player limit, no problem, we’ll congratulate you on your surprisingly busy month and we’ll cover the extra for free that month. If you’re going over your limit consecutively you’ll see notifications to upgrade, please.

In addition to our full suite of features, an active Buzzshot subscription includes the ability to send up to 20,000 Broadcast Emails per year for free. Our ‘Broadcast Emails’ feature is specifically designed for businesses that want to send a regular marketing or newsletter campaign email to all their mailing list(s). For example, if you have a mailing list of 5,000 players you could send everyone a broadcast email once a month for four months without needing to purchase more (Ie. a mailing list of 5,000 people x 4 broadcast emails each = 20,000 broadcast emails). If you wish to purchase more it costs just US$25/month for up to 20,000 sends each month.

Escape room owners and Game Masters tend to discover Buzzshot through recommendations on industry forums or when hunting for waiver software or team photo app's online but then during a Buzzshot demo and free trial often realise that Buzzshot is actually the most advanced end-to-end customer satisfaction software that they’ve been dreaming of, packed full of valuable features and potential for their business. You might be surprised to learn:

  1. Buzzshot is the only system of its kind to have native apps for smartphones and tablets (both Android and Apple devices) as well a web-based Business Dashboard. This all means that Buzzshot is the only waiver and team photo system that won’t lose your player data or photos if your escape room wifi drops! This level of reliability is just one reason why many business owners choose Buzzshot above all other systems.
  2. Buzzshot has more features and multiple workflows to suit your unique business and staff needs. You can use Buzzshot to collect player details and digital signatures upon arrival plus so much more. Our Kiosk Mode is perfect for your reception or foyer, or your Game Masters can host a more personable check-in using the Buzzshot app on a smartphone or tablet. Players can even check-in and sign their waiver by scanning a QR Code on their own smartphones! Basically, Buzzshot is designed to be flexible and scalable for your growing needs. We even integrate with popular booking systems to further automate things.
  3. Buzzshot is the only system that can automate professional-grade Photoshop skills and effects. Instantly create team photos that your players want to share, with colour adjustment layers and variable content including team names, room specific graphics, escape times, and even different win / lose states! You can even print out and sell your photos as Souvenirs! Perhaps most importantly, Buzzshot is the only system that previews you photo overlay as you are taking the photo so you never risk losing your players behind frames or graphics.
  4. Buzzshot has powerful experiential messaging with Email and SMS so you can keep the narrative and excitement going even after the game. Our Advanced Email Editor ensures your email communication and player follow-ups are on-brand and fully customisable. A personal ‘thank you’ from the Games Master to encourage more personal reviews, or an email narrative that continues the story? You decide!
  5. Buzzshot saves you and your staff a ton of time in many different ways. One of our most popular time-saving features is the ‘Review Monitor’. Buzzshot doesn’t just encourage players to leave more reviews, you and your staff will be able to see a full overview of all reviews from Tripadvisor, Facebook, Google, Morty and more, all in one place. No more wasted time having to regularly go off and visit all your separate review sites because everything is available in your Review Monitor.
  6. Buzzshot has ‘Broadcast Emails’ built-in so you can send additional marketing and regular newsletters to you mailing lists, all with the power of variable content for personalisation and targeting. In addition to our full suite of features, an active Buzzshot subscription also includes the ability to send up to 20,000 Broadcast Emails per year for free. You can always buy more if you need to. We hope that for most of our customers Buzzshot Broadcast Emails are cheaper, more convenient and easier to use than any other email marketing tools you might already be paying for.
  7. Buzzshot has an ‘Event Manager’ tool to give organisers full control of their own corporate bookings and large groups. A simple interface for complex multi room/game bookings, built for HR managers and administrators to organise their own team building reservation or party – it’s their event dashboard! Say goodbye to large team bottlenecks in your lobby!
  8. Buzzshot generates Real-time Data and Website Widgets. This means if you’re all about competition you can have automatically updating Leaderboards displayed on a smart tv in your foyer or if you’re more focused on fun perhaps just an updating slideshow of Team Photos embedded on your website. Real-time data just how you need it!
  9. Buzzshot provides you with a complete Business Dashboard of your business data, analytics and performance stats available at a glance, all searchable and exportable. Escape room owners and staff might refer to it as a CRM system (Customer Relationship Management) helping organise bookings, build customer relationships and streamline processes to increase sales, improve customer service, and increase profitability. We built the Buzzshot Business Dashboard to provide you operational insights to run your business, help your staff and ensure excellent customer satisfaction.
  10. Buzzshot is trusted by 1000’s of escape rooms worldwide. Our customers tell us we provide the best software and support in the industry. You can see our stats and customer quotes below! You might be surprised to learn that we’re also the same software team who support the escape room industry with our online game inventory and builder Telescape and Escape Industry News

You own your data. Our job, together with our suppliers, is to process your data safely and securely on your behalf, for you. As a business and product team we have high standards and prioritise GDPR compliancy, data privacy, and security across all aspects of our software and service. In terms of data protection and security, we act as a Data Processor on behalf of our customers (Ie. escape room businesses). Our customers remain the Data Controller and owner of their own business and customer data.

Buzzshot is registered as a Data Processor with the Information Commissioner’s Office, the UK's independent body set up to uphold information rights.

Please feel free to contact or direct any privacy related correspondence or ‘right to erasure’ requests to our Data Protection Officer via

Powering escape rooms worldwide since 2016

  • 4079

    Escape Rooms

  • 2.65

    Team Photos

  • 7.33

    Happy Players

It didn’t take us long to fall in love with the tools. We are now encouraging our franchisees to switch to Buzzshot.

Bob Melkus, Fox In A Box

Since using Buzzshot we constantly receive at least 30% more Tripadvisor reviews than before.

Stella Adami, THE ROOM (Berlin)

We needed to work with the most reliable and robust platform available.

Nick Moran, Phantom Peak

We are huge fans of Buzzshot! It is a great time saver and customer pleaser.

Lizzie Conlon, Palace Games

If you’re looking to increase post-game engagement, it’s a no brainer.

David Staffell, Bewilder Box

Thanks to Buzzshot we’ve finally found a dummy-proof and quick tool that gives us professional results.

Jan Gheyle, De Gooden Kooi

The best automation for the most awkward but crucial tasks and is invaluable in our marketing strategy.

Dave Milligan, Timescape

We needed to work with the most reliable and robust platform available.

Nick Moran, Time Run's Sherlock: The Game is Now

I wish I’d booked a demo sooner! Helps us keep everything on brand with the highest standards of product and customer support.

Seth Wolfson, Hourglass Escapes (Seattle)

The analytics provide valuable feedback that we were lacking from previous softwares.

Amanda Yeargan, Quandary Escape Adventures

Cannot remember how we even coped before Buzzshot!

Riccardo Gulino, Can You Escape? (Malta)

Buzzshot saves us significant staff time and allows us to standardise our procedure for all employees. What a relief!

Lisa Gregory, Escape Rooms Unlocked

It’s a point and shoot waiver, contact aggregator and camera solution, that would take several apps otherwise…

Abi Leó, Kwest Club Escape Adventures

Since using Buzzshot our review numbers have grown significantly.

Toby Wilson, Containment Zone

You helped completely legitimize our business and make us look like rockstars above our competition.

Shannon Johnson, The Grape Escape

So many great features in one tool helps us provide better customer service, simplify work for Game Masters and increase facebook engagement.

Krisztina Csalami, MindMaze (Prague)

Automatically uploading into facebook folders saves so much time. Also helps to get reviews and track which groups left them.

Glen Hensey, Cluetopia

World Class support for what I consider a world class platform for any escape room business.

Maxime Filion, Immersia

Responsive and helpful, support is above and beyond anything I’ve experienced with any other service.

Dawson McKay, ESCAPE! (Alaska)

The support is *chef's kiss* the thing that I REALLY appreciate!

Amy Adams, Palace Games

We switched to Buzzshot and the response time and customer service is faster and better than any other service we’ve used at our escape room.

Amanda Yeargan, Quandary Escape Adventures

Buzzshot really revolutionised our post escape room experience for our customers. It’s a fantastic product from a fantastic team.

Nikkayla Henricksen, Trapped Escape Rooms

It is rare when something that feels so easy is such a tremendous help and enhancement to your business.

Shannon Johnson, The Grape Escape